Terms of Service
These Terms of Service ("Terms") govern your use of this website and your booking of accommodations from Reserver ("we", "us", "our"). By accessing this site or making a reservation, you agree to these Terms.
1. Reservations and Bookings
A reservation is confirmed only after you complete the booking flow and we (or our payment processor) successfully charge the required amount. We may decline or cancel a reservation at our discretion, including for suspected fraud, misrepresentation, violation of these Terms, or unavailability of the property. Confirmed reservations are subject to the cancellation policy disclosed at the time of booking.
2. Payment, Fees, and Taxes
You agree to pay the total amount disclosed at checkout, including nightly rates, fees, deposits, and applicable taxes. Charges are processed by our payment provider; by providing payment information, you authorize us to charge the amount due. We may place a hold or pre-authorization on your payment method to cover incidentals or damage.
3. Cancellations and Refunds
The cancellation policy that applies to your reservation is the one shown at checkout and on your booking confirmation. Refunds, if any, are issued under that policy and may take several business days to appear on your statement, depending on your payment provider.
4. Guest Conduct and House Rules
By staying at one of our properties, you agree to:
- Use the property solely for short-term lodging by the registered guests.
- Comply with house rules, occupancy limits, and any community or HOA regulations.
- Respect quiet hours and neighbors; no parties or events without prior written approval.
- Refrain from illegal activity, smoking where prohibited, and any conduct that damages the property or disturbs others.
We may terminate a stay without refund and pursue costs and damages if these rules are violated.
5. Damage, Loss, and Liability
You are responsible for damage to the property or its contents caused during your stay, beyond ordinary wear and tear. We may charge your payment method for repair or replacement costs. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, and our total liability for any claim arising out of or relating to your stay or use of this site is limited to the amount you paid for the reservation in question.
6. Assumption of Risk
Use of pools, hot tubs, kitchens, outdoor areas, equipment, and surrounding amenities is at your own risk. You are responsible for the safety and supervision of any minors or guests in your party.
7. Intellectual Property
All content on this site — including text, images, logos, and design — is owned by or licensed to Reserver or our service providers and is protected by intellectual property laws. You may not copy, modify, or redistribute it without our written permission.
8. Privacy
Our handling of personal information is described in our Privacy Policy. By using this site or making a booking, you acknowledge that policy.
9. Changes to These Terms
We may update these Terms from time to time. Material changes will take effect when posted; continued use of the site after that point constitutes acceptance of the updated Terms.
10. Contact
For questions about these Terms or your reservation:
- Reserver
- 8815 Park Avenue #402, Montreal, H2N1Y7, Quebec, Canada
- Email: reservations@reserver.ca
- Phone: +1 (888) 251-5138
11. Additional Terms from Reserver
Privacy Policy
Privacy Policy
Reserve.ca understands that protecting your personal information is important and has implemented a privacy policy to ensure it is well protected. We may collect information through our website and the applications you may use on your computer or mobile device.
The purpose of this privacy policy is to inform users of our website reserver.ca about the personal data we collect and how we use it.
Réserver.ca strictly complies with Quebec's Law 25 on the protection of personal data.
This privacy policy also details our commitment and the measures taken to ensure the security of your personal information.
Types of personal data collected
Use of collected personal information
Data security protocols
Your rights
Types of personal data collected
Data collected automatically
When you visit reserver.ca, we automatically collect information about your device and your interaction with our site through the tool
Google Analytics
This concerns the following data:
IP address
Location
Hardware and software details
Content that the user views on our site
Links that the user clicks on when visiting the site
Personal data collected non-automatically
Your personal data is collected via:
Contact form
Order form
Create an account
This concerns the following data:
First name
Name
Mailing address
Date of birth
Age
E-mail
Mobile phone number
Password for your account on our site
Payment information
Use of collected personal information
Please note that we only collect data that helps us achieve the purpose outlined in this privacy policy. We will not collect any additional data without informing you beforehand.
We use this data to:
Execute the contracts
Send promotional offers and targeted communications via
our newsletter
Perform statistical analyses to improve the site
Order tracking
As part of a data security protocol
Security measures
To access data deemed sensitive, we use SSL protocols and robust security measures with two-factor authentication to prevent any unauthorized access.
We promise not to sell or share your data with third parties, unless required by law or in the event of legal proceedings.
We may disclose to any member of our organization the user data they reasonably need to achieve the purposes defined in this policy.
International Transfer
User data may be accessed, processed, or collected in the following countries: Canada and worldwide.
Duration of use of personal data
We retain personal data for a period of seven years. We will ensure that users are informed if their data is retained beyond this period.
In the event of a data breach
In the event of a breach of your personal data, we undertake to inform you and the Quebec Access to Information Commission.
Your rights
User rights
If you are a resident of Quebec, you have specific rights regarding your personal data, in accordance with Law 25:
Right to be informed
Right of access
Right of rectification
Right to data portability
You have the right to object to the use of your data and to withdraw it.
To exercise these rights, please contact our data protection officer.
Address: 3445 D'Amiens, Terrebonne, Quebec, J6X 4R6
Email: info@reserver.ca
Telephone: 1-888-251-5138
Contact person: stephanie@reserver.ca
Right of access and rectification
You can view, modify, or delete your data. To do so, use the same contact details as those mentioned above.
Consent and withdrawal
You can visit our site without revealing your identity. However, some features require the collection of personal data. You always have the option not to provide this information.
Minors
Law 25 specifies that individuals under the age of 14 are considered minors for the purposes of data collection. Their personal data cannot be collected without the consent of the holder of parental authority or guardian, except when such collection is clearly carried out for the benefit of the minor.
external links
Our site may contain links to other websites. We are not responsible for their privacy practices.
Contact
Our privacy policy was updated on 01/01/2024. For any questions regarding this privacy policy, you can contact us via stephanie@reserver.ca .
By using our website reserver.ca, you agree to the terms of this privacy policy.
Platform Notice
This site is operated by Reserver on the Wander platform. Wander, Inc. publishes its own platform terms, privacy practices, booking rules, and other policies governing the technology that powers this site. You can review them at wander.com/legal.